Policies

YOUR ACCOUNT
When you place an order, we will ask you to set up your account information: which includes your name, e-mail address, telephone number, mailing address, billing address, age group, type of diabetes, credit card number, expiration date, gender and birth date. If you plan to use insurance we will need the name and address of your insurance company, And your member or group number. If you can’t find your member or group number we will require your Social Security Number, which will only be used for purposes of seeking reimbursement from insurance companies. We many collect additional information from you when you choose to complete a survey or contest form.

SECURE TRANSACTIONS
We use the latest encryption technology and other methods to protect all your information, including your credit card information. To ensure that information entered on the internet cannot be abused, we have implemented the latest security software. Secure Socket Layer (SSL) encrypts all information entered on our Site before it is sent over the internet. SSL prevents eavesdropping and ensures data integrity during communications. Your credit card information is always stored in encrypted form in a restricted access data that is way from our Web Site database so it isn’t connected to the internet, to keep if safe from hackers. You can make purchases using SSL encryption, utilizing our security certificate from Thawte, which is an Internet standard for secure transactions.

Encryption is the process of taking the characters you enter at your computer keyboard and scrambling them into bits of code before transmission. The bits are securely transmitted over the internet to be deciphered when received by The And More Company, Inc. To anyone else, the information would be unreadable.

For more information about credit card security or other payment options, please e-mail us at customerservice@diabetesandmore.com [put “security” in subject line]

COOKIES
To personalize and enhance your browsing and shopping experience at The And More Company, Inc, Theandmorecompnay.com and its Affiliates, we use a feature on your Internet browser called a cookie. Cookies are small files that your Web browser places on your computer’s hard drive. We use the cookies to let us know that you are a prior customer and to retrieve certain information previously provided by you to us, so that you do not need to re-enter this information every time you shop at the site. Cookies also let us know how you found us (e.g. through a particular web site or advertisement). Cookies are not used to access information entered on a secure server. This information can be accessed only when you enter your name and password.

While cookies are optional for browsing on The Site, they are requires for registering, logging on, shopping or adding items to your cart.

CHILDREN
We encourage parents or guardians to take an active interest in their children’s use of the Internet. We do not intend to collect information from children who are under 18 years of age. If you are under 18, you should not provide information on this Site and should ask your parent or guardian to do so for you. If you are under 18, you may use this Site only with the involvement of a parent or guardian.

UNSOLICITED E-MAIL (SPAM)
Your privacy is very important to us. Be assured that, in accordance with this Privacy Policy, The And More Company, Inc, Theandmorecompany.com and its Affiliates, does not sell or distribute our customer list to third parties. You should be aware, however that unscrupulous marketers can sometimes “harvest” your e-mail address directly from your computer or another person’s address book or even obtain your e-mail address through programs that automatically search web pages and e-mail traffic addresses.

Please note that all e-mail that originates from The And More Co, Inc, Theandmorecompany.com or its Affiliates either display our logo [HTML e-mails] or contain a copyright notice [text e-mails]. If you receive an unsolicited e-mail that you believe is connected with The And More Company, Inc, Theandmorecompany.com or its Affiliates, in any way, please forward the e-mail (as an enclosure) to customerservice@diabetesandmore.com. Please put “abuse of e-mail” in the subject line and we will investigate.

LINKED WEB SITES
The And More Company, Inc, Theandmorecompany.com and its Affiliates sites may contain links to and from other sites operated and maintained by other and separate companies. We have no responsibility for linked Web sites and provide these links solely for the convenience and information of our visitors. The Privacy Policies of these other and linked sites may differ from our Privacy Policy, so you should always review the Privacy Policy and Terms and Conditions of each linked Web site that you visit.

YOUR CONSENT
By using The And More Company, Inc, Theandmorecompany.com and its Affiliates, Web Site (including our customer service line), you consent to the collection, disclosure and use of information by The And More Company, Inc, Theandmorecompany.com and its Affiliates. We reserve the right to modify or amend this Policy at any time. If we ever change our Privacy Policy, we will post any changes on this page or send you an e-mail so that you are always aware of the information that we collect, how we use it and what circumstance we disclose it.

YOUR COMMENTS
We welcome your visits, comments and feedback. When you visit this Site, your visit and any dispute over privacy is subject to this Privacy Policy. If you have any concern about our Privacy Policies, please send us a thorough description to customerservice@theandmorecompany.com [put “Privacy Policy” in the subject line], and we will try to resolve it. You can also write to
The And More Company, Inc.
Privacy Officer
P.O. Box 683
Agoura Hills
CA, 91376

Fax 818-707-8156

If your order has already been shipped, and you decide to cancel the order, you can refuse the package or return if for a full refund, you will however be required to pay all shipping charges that we incurred.

Please note that YOU are responsible for the cost of shipping your return(s), unless the error was made by us.

The handling charge will NOT be refunded when an order is cancelled by a customer. This will cover our costs of credit card fees.

ALL SALES ON CUSTOM MADE JEWELRY ARE FINAL. We can not accept returns on custom made jewelry. NO exceptions, EVER.

Your complete satisfaction is our ultimate goal. You may return any item for any reason within 30 days, of your invoice [^*NO EXCEPTIONS] in good condition, with ALL original packaging and instructions, for a full refund of only the sales price. Any defective or damaged item may also be exchanged within 30 days. Please pack any returned products securely so they are received in as good a condition as possible.

Items shipped to addresses outside the U.S.A, are not subject to a manufacturer’s warranty.
INTERNATIONAL RETURNS
The customer is responsible for any additional duty, taxes, brokerage fees and insurance fees that may be assessed for returned items shipped internationally. Shipping charges are the responsibility of the customer for warranty replacements.

Diabetes And More and The And More Company, Inc stands behind every item we sell. We are committed to having happy customers that not only can’t wait to shop again but go out and tell their friends about Diabetes And More. That’s why we offer a 100% MONEY BACK GUARANTEE. In the unlikely event that you are unhappy with your product simply return it within 30 days for a 100% refund. (we do not ever refund shipping)

Sorry We can Not take back Frio or Poucho wallets for exchange or money back if they have been activated they are consider used. We will take defective ones only . We do not take back any custom engraved or cut jewelry. We do not take back any used item.

Items returned must be accompanied by the original packaging and materials. Items must be in NEW and UNUSED condition. All returns will be inspected prior to credit being issued. Credit will be issued for the purchase price of the item(s) returned. Shipping costs are non refundable.

Diabetes And More offers you a 100% money-back guarantee. If for any reason you are dissatisfied with your purchase from Diabetes And More, you may return the item(s) in NEW, UNUSED AND ORIGINAL CONDITION WITHIN 30 DAYS in their original packaging for a full item amount refund. Shipping is not refundable.

When returning a product, all parts, pieces, accessories, manuals, warranty information, and printed materials must be in their original packaging with the product in order to be eligible for a full refund. If any of the above is not done, we will not refund you money.

If you should need to return an item contact Diabetes And More by phone or E-mail and request a RA (Returned Authorization) number. Returned items MUST have the RA number written BOLDLY on the box of the returned item. Return shipping charges are the customer's responsibility.

If you return an item and DO NOT get an RA number, you may (at our discretion) still return the item, but there will be a 15% restocking fee. We at Diabetes And More, will decide whether the item can be returned .We recommend that you insure the item when shipping. All items returned must be in new and unused condition.

Please Note: All sales are subject to availability of product from the respective manufacturer and/or vendor.

Refunds will be sent as a check within three weeks of receiving your return. Please note that we cannot refund shipping and handling costs. We will provide free shipping if your return is a result of our error.

Please enclose a copy or the original sales receipt, order number, name, address and telephone number of the person who purchased the order. Please supply the name, address and telephone number of the person to whom we should send the refund check. Please include in your return a note with the reason for the return.

Software:
Opened software can NEVER be returned.
Used and Activated FRIO Wallets can Never be returned

Non-Defective Returns:
All non-defective returns must arrive in original packaging in resalable condition, with all original components (instruction sheets, boxes, packing material, bags and so on) included, or the package will be returned to you and no refund will be given. The retailer is responsible for returning the item(s) to “Diabetes And More” at their expense. We strongly recommend that you insure the package as well as request an acknowledgement of delivery from the carrier that you use.

If you have any questions, please e-mail us at: cutomerservice@diabetesandmore.com [put “returns” in subject line]. Telephone: 818-707-1370 or 1-866-789-MORE (6673) Fax: 818-707-8156

^* Not Valid for ANY Custom made jewelry.

We make every attempt to ship orders received by 6:00 CST the same business day, but at times due to order volume it may take two or three business days to process your order, many times we get orders out the same day that arrive by Noon (but you must call us if you need your order shipped out same day). Shipping charges are determined by actual FedEx and USPS rates, based on the combined weight of all items ordered. Standard shipping is FedEx Home Delivery/Ground, with FedEx 3 Day , FedEx 2nd Day Air ,FedEx Overnight Standard , FedEx Priority, FedEx First and USPS First Class Mail 2-9 Days , USPS Parcel Post 2-7 Days USPS Priority Mail 2-4 Days, USPS Express Mail 1-2 Days (DO NOT USE IF YOU NEED GUARANTEED OVERNIGHT DELIVERY). You can determine the rates of the various methods by choosing a Carrier and then a Method on the shipping page during checkout

Once you place an order, you can return to the store, log into Your Account, and see tracking information on your package.

Any item can be shipped by FedEx or USPS from our main location. Some items are drop shipped and then the shipping method may vary from one that you chose. For example you may choose FedEx Ground and a particular vendor only ships UPS.

If the order is over $40 Dollars In some cases, if you select USPS Parcel Post we may ship by UPS Ground, if you choose USPS Priority Mail , it may be converted to FedEx 3-Day Select, etc. Orders selected by the customer and shipped USPS parcel post will NOT be send again if they do not arrive or arrive broken or damaged.

FedEx orders are also automatically insured and are trackable all the way through the shipment, where USPS packages are not

IF YOU NEED A GUARANTEED DELIVERY DATE DO NOT USE USPS
There Is No Tracking With USPS
If You Want to Track your Package Please Use FedEx

All personal or business checks will first need to clear the bank before being shipped out.

All money orders, received by us will we shipped out following the same outline for the credit card orders.

JEWELRY
Some jewelry items may take up to 3 weeks to ship.

SALES TAX
Sales Tax is added to orders shipped to California, USA. The current sales tax rate for California residents is 8.25%

U.S TERRITORIES AND APO/FPO U.S. MILITARY ADDRESSES
We directly ship to APO/FPO U.S. military and U.S. Territories.

We’re sorry, but expedited shipping methods are unavailable for APO/FPO Military addresses and the U.S. Territories. Please note that due to current world events impacting the United States and other countries, our delivery partners have informed us to expect packages to take up to 8 weeks for delivery to certain APO/FPO U.S. military addresses and U.S. Territories.

NON-U.S. SHIPPING
Orders, will be shipped via International Express or International Registered mail. If you would like to know the exact charges before your order is shipped, please indicate this in the Special Instructions field of your order. We will e-mail you the exact shipping charge.

CUSTOMS
Please be advised shipping to a destination that requires a customs declaration will result in your packing slip identifying the package contents to be included on the customs label.

Customs charges vary from country to country and your order may be subject to customs charges on entry to your country. Any customs charges must be borne by you. Please contact your local custom authorities for additional information. All international orders will be shipped with customs forms listing the value and content of the package contents.

DOT RESTRICTIONS ON AIR SHIPPING
The U.S. Department of Transportation (DOT) prohibits air shipment of items that could contribute to an onboard fire of other mishap.

We’re committed to getting your order to you as quickly as possible, but we also want to do it safely and responsibly, in compliance with DOT rules. That is why for orders containing DOT-restricted products we will only ship ground.

The shipping cost will depend on the weight of the order. The minimum price for shipping is $4.98 USD. Delivery confirmation is provided and tracking information is also available, once the order has shipped.

SHIPPING CHOICES
Even though USPS, United States Postal Service and FedEx are the options listed on our website, we have different warehouses using different shipping methods from the ones you chose. For example you may have chosen FedEx and it will ship UPS. We will ship at our discretion, but will try and make every effort to get your package to you in the timely manner you have chosen.

Weather, Act of G-d, mechanical breakdowns
FedEx, nor The And More Company, Inc can't be held responsible for packages not arriving on time dues to Weather, Act of G-d, mechanical breakdowns. There will be no refunds given for these conditions.

FedEx Shipping

• FedEx Ground: 1-5 business days within the contiguous U.S 3-7 business days Alaska & Hawaii. Delivery Monday-Friday
• FedEx Express Saver: Delivery to business by 4:30 pm and residence by 7:00pm. 3 days from the day after you place your order, only business days. Saturday delivery available for an extra charge, to most areas. Not available in Hawaii & Alaska.
• FedEx 2nd Day: Delivery to business by 4:30 pm and residence by 7:00pm. 2 days from the day after you place your order, only business days. Saturday delivery available for an extra charge, to most areas. Hawaii & Alaska, may be 3 days.
• FedEx Standard Overnight: Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 to rural areas. Next business day delivery. Saturday delivery available, in most areas for an extra charge.
• FedEx Priority: Next-business-day delivery by 10:30 a.m. to most U.S. addresses; by noon, 4:30 p.m. or 5 p.m. in remote areas; by noon or 1:30 p.m. on Saturdays . Next business day delivery. Saturday delivery available, in most areas for an extra charge.
• FedEx First: Next-business-day delivery to major markets by 8, 8:30, 9 or 10 a.m., depending on destination ZIP code. Saturday delivery available, in most areas for an extra charge.